As I recently blogged, the Bonus Class can usually be relied upon to fail to reach even the minimum standard leaving the Paying Class without most aspects of the vital services they require to survive.
In my youth we had world class GPs who responded to most emergencies in a timely and responsible manner then along came NoLab and negotiated to increase their salaries (into Bonus Class standards) whilst allowing them to opt out of unsocial hours call outs. It was ludicrous and left the Paying Class without essential medical cover which had proven itself ever since the NHS was born.
Some time later they tried to correct their error by introducing NHS Direct where nurses were expected to fill in for doctors. Now guess what? It is winter and there is a flu epidemic so NHS Direct can't cope.
However never fear because one thing the Bonus Class is world class at and that is apologising! Today along comes Nick Chapman, The Chief Executive from NHS Direct and apologises. He doesn't have a plan to put things right but he can apologise really well. They must take advanced lessons in apologising which of course really helps the rest of us!