The sick joke of Terminal Five has been allowed to trundle on. It has shamed Britain so much but now it is becoming institutionalised. If you deposit your baggage at Heathrow Terminal Five then you are likely to lose it. Nowhere else in the world is such incompetence tolerated!
In this country you can prove absolute incompetence but as long as you 'apologise sincerely' then you will be forgiven. I am sick of Chief Executives and Politicians putting on their 'most sincere' face and apologising for their incompetence. I want to see resignations!
If you foul up to such an extent that the rest of the world is laughing at your country then you MUST fall on your sword. Are you listening Willie Walsh, BAA, Gordon Brown, Jack Straw, Jacqui Smith, you Millipedes (did I get that right?) and all the other ministers who have appeared at the despatch box and apologised.
Don't apologise just leave the job to someone else!